Last Updated: October 14, 2026

Thank you for shopping with Acadian Rose. We are committed to providing a transparent and straightforward shopping experience. Please review our Return & Refund Policy to understand how returns, refunds, replacements and exchanges are handled.

This policy applies to orders placed with Acadian Rose for delivery within Canada.

 Policy Overview

• Return Period: Contact us within 30 days of delivery. Once return instructions have been provided, the return package must be dispatched within 14 days.

• Return Destination: Our designated international return facility is located in China.

• Return Shipping Costs: Customers are responsible for international return shipping costs for change-of-mind returns, including incorrect size selection or personal preference.

• Defective or Incorrect Items: Eligible issues are resolved at no additional cost to the customer, including replacement or refund where required.

• Refund Processing: Approved refunds are normally processed to the original payment method within 7 business days after inspection, subject to applicable consumer protection laws.

• Restocking Fees: No restocking fees.

Order Cancellations

If you wish to cancel an order, please contact us at support@acadianrose.com as soon as possible.

We aim to accommodate cancellation requests made within 2 hours of purchase. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

This does not affect any cancellation rights available under applicable consumer protection laws.

Return Conditions

We accept eligible change-of-mind return requests made within 30 days of delivery.

The following conditions apply:

• Items must be unused, unworn and in their original condition.

• Original tags should remain attached.

• Items should be returned in their original packaging where reasonably possible.

• Proof of purchase or an order number is required.

• Once return instructions have been provided, the package must be dispatched within 14 days.

Non-Returnable Items

For change-of-mind returns, certain items may be excluded for hygiene or personalization reasons, including worn undergarments and customized products. Any applicable exclusions will be disclosed before purchase.

These exclusions do not limit your statutory rights in relation to defective, damaged or incorrectly supplied products.

International Returns — China

Important: Our designated return facility is located in China, not Canada or the Netherlands.

If you are returning an item because you changed your mind, selected an incorrect size or are not satisfied with your purchase, you are responsible for arranging and paying for international return shipping to China.

International return shipping costs vary depending on the carrier, package size, weight and destination. Customs documentation or additional carrier charges may also apply.

We recommend contacting your chosen shipping provider for an accurate quotation before returning your item.

Please contact our customer service team before sending a return. We will provide the correct return address and appropriate return instructions.

Our Netherlands business address is our registered company address and is not our return warehouse.

Please do not send returns to our Netherlands business address or to an address shown on the original shipping label unless specifically instructed by our customer service team.

Return Instructions

To request a return, please contact our customer support team at support@acadianrose.com within 30 days of receiving your order.

Please include your order number, the item you wish to return and the reason for your request. If an item is defective, damaged or incorrect, please include clear photographs where reasonably possible.

Our team will review your request, assist you with the available options and provide the appropriate return instructions and return address where applicable.

Once you receive your return instructions, please dispatch your package within 14 days using a reliable shipping service with tracking.

After shipping your return, please email your tracking number to support@acadianrose.com so we can monitor its progress and process your return as efficiently as possible.

Refund Policy

Once your return has been delivered to our designated return facility and inspected, we will notify you of the outcome.

If your return is approved:

• Your refund will be issued to the original payment method.

• We normally process approved refunds within 7 business days after inspection.

• You will receive an email confirmation once the refund has been issued.

Your bank or payment provider may require additional time to make the funds available.

Where applicable consumer protection laws require an earlier refund, different conditions or additional remedies, those statutory requirements take precedence.

If you have not received your refund after the applicable processing period, please contact support@acadianrose.com.

Exchanges and Incorrect Sizes

If you ordered the wrong size or would prefer a different product, you may return the eligible original item under our standard return policy and place a new order.

The customer is responsible for international return shipping costs when returning an item due to incorrect size selection or personal preference.

If we supplied a different size or product from the one you ordered, please refer to the section below.

 Damaged, Defective or Incorrect Items

We take product quality seriously.

If your order arrives damaged, defective or different from what you ordered, please contact support@acadianrose.com as soon as reasonably possible.

Include your order number and clear photographs showing the issue where available.

For confirmed defective, damaged or incorrectly supplied items, we will work with our fulfillment partner to arrange an appropriate resolution at no additional cost to you.

This may include:

• A replacement item shipped at no additional charge.

• A refund where required by applicable law or otherwise agreed.

• Any other remedy required under applicable consumer protection legislation.

If a physical return is necessary, we will arrange or cover reasonable return shipping costs for eligible defective or incorrectly supplied items.

We may be able to resolve some cases without requiring the original item to be returned.

Reporting an issue promptly helps us resolve it more quickly, but does not limit your statutory consumer rights.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact support@acadianrose.com.

Our customer service team will investigate the shipment with the relevant carrier or fulfillment partner and provide an appropriate resolution.

Any statutory cancellation or refund rights relating to delayed or undelivered orders remain unaffected.

For delivery estimates and shipping information, please refer to our Shipping Policy.

Your Rights Under Canadian Consumer Protection Laws

Consumer protection requirements vary by province and territory in Canada.

Nothing in this policy excludes, restricts or overrides any mandatory rights or remedies available to you under applicable Canadian consumer protection legislation.

Where your statutory rights provide greater protection than the voluntary return policy described above, those statutory rights take precedence.

Contact Information

If you have any questions regarding returns, refunds, replacements or exchanges, please contact us using the information below.

Store Name: Acadian Rose

Company Name: TTJ Productions

Registered Trade Name: TT Networks

Legal Structure: Dutch General Partnership (VOF)

Company Registration Number (KvK): 94464324

VAT Number: NL866787161B01

Email: support@acadianrose.com

Phone: +31 6 57500756

Business Address: Van Ruysdaellaan 103, 2264 TA Leidschendam, Netherlands

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Amsterdam time, CET/CEST)

Return Facility: China — the full return address and instructions are provided by customer support before an eligible return is shipped.