Last Updated: 21-07-2026

Who We Are

Acadian Rose ("we," "us," or "our") operates the website https://www.acadianrose.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping to Canada:

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship within Canada.
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 2-3 business days, Monday to Friday.
• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
• Delivery Time: Once processed, orders are expected to arrive within 7 to 12 business days.
• Total Estimated Delivery Time: 8 to 14 business days, depending on your location within Canada.
• No Shipping Days: Orders are not processed on weekends or public holidays.

Shipping Process

• Courier Services: We use reliable carriers such as Canada Post and UPS for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

• Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us.

• Store Name: Acadian Rose
• Company Name: TT Networks
• Company Registration Number (KVK): 94464324
• VAT Number: NL866787161B01
• Email: support@acadianrose.com
• Phone: +31 6 57500756
• Address: Van Ruysdaellaan 103, 2264 TA Leidschendam, Netherlands
• Opening Hours: Monday to Friday from 9:00 AM to 5:00 PM